I just tried the place out. First off, they must have about 9 people behind the counter. It seemed like they were all training because the girl on the grill was the only one working and instructing the rest of the crew. There was an Asian guy who stood staring at 4 burgers for 2 minutes and 43 seconds (I timed him) without touching them. Mine was one of them and all it needed was BBQ sauce and to be wrapped up. OK, I understand they just opened so I will let this go. As far as the taste, the burger was OK (all burgers are cooked well), nothing to write home about. The fries were very good. I think that Henry Street Ale House has a better tasting burger (you can get it cooked the way you want it also), and their fries are almost as good but not as crispy as Five Guys. I will try them again. They seem like a clean operation.