Communication is expensive indeed. I’m not talking about long distance minutes here (those are quite inexpensive these days). I’m referring to communication between people on a team and within an organization. Everyone agrees that good communication is essential, but unnecessary communication saps productivity.
Joel Spolsky hits the nail on the head with his aptly titled column in Inc. magazine: A Little Less Conversation. He writes mostly about the challenge of reducing unneeded communication in a growing company, but his insights apply to larger, more established organizations as well.