Ah, Brainstorming. Whether you love it or hate it, as a user experience practitioner, you’ll often find yourself in the position of moderating a brainstorming session. It’s good to have several frameworks or techniques to draw from so you can use one that fits the situation.
AJ&Smart’s Applied User Story Mapping approach is a good one, and provides a fair amount of structure around ranking and prioritizing ideas.
via Smashing Magazine
Shivani Mohan and Lissette Sotelo Parr, from Facebook’s research group, outline Four Creative Ways to Share Research.
Teams and organizations have a better connection to their customers when research findings aren’t relegated to slides in a Powerpoint deck.
Photo from Beyond Bullet Points: Four Creative Ways to Share Research
Learn a new word:
“Hunkering.” That’s what Jason told us he was doing. He was hunkering—for the third time today.
Hunkering: Putting Disorientation into the Design Process
Conversational interfaces have been with us for a long time. Years ago, we had an IRC bot at work that could answer a handful of useful, process-related questions–as well as hurl insults at coworkers on demand. Now, several factors like the ever increasing use of text based communication, better voice recognition and ubiquitous data access are converging to make these conversational interfaces more common.
A couple months back, I experimented with Amazon’s Alexa skills kit, it was a reminder of how many things we take for granted when designing graphical user interfaces. These two articles by Matty Mariansky talk about some of the pitfalls and offer a good introduction to creating a conversational UI. Both are worth a read if you’re interested in this sort of user interface design.
Also, if you’re interested in things voice driven, Voice Interaction UX: Brave New World…Same Old Story goes into some detail about the difficulty of creating voice interfaces.
Enterprise UX and The Olive Garden draws an interesting comparison between fast casual restaurant chains and enterprise solutions. Dylan’s conclusion is correct, improving the user experience in these enterprise systems requires much more than bringing the interface into the current century.
For real improvement, a shared understanding of user needs is a necessity.