Take a look at this screenshot and ask yourself if there is anything that can be improved about the interface. Let’s see, it is simple and easy to read. It also provides clear and simple instructions. Wait a second, it is asking for an account number when one has obviously been entered already. It is not as if this is a short and easy number to remember either (the account number in the screenshot has been changed, but the number of digits are the same as the original).
To Time Warner Cable’s credit, at least one is able to easily create an online profile by which they can manage their account. All one needs to know is their account number and zip code. Hopefully they will have one of those numbers committed to memory.