Spotify Cancel 3Spotify Cancelation Screenshot 2A while back, I pointed out a Dark Pattern in Spotify’s subscription cancellation. Today, I noticed that they made some small changes that make the experience slightly less frustrating. The user flow is the same, but if you compare the two images here, you’ll see a minor change. Now, they give equal prominence to the “Stay Premium” and “Cancel my subscription” links. Compare this to the giant, green “Stay Premium” button that was used before. This is a wonderful example of how seemingly insignificant design changes can have an impact on user behavior.

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